❓ Frequently Asked Questions

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🏢 General
Where is Henley Tech based? ▼
We are based at 6 Hart Street, Henley-on-Thames, Oxfordshire, RG9 2AU — right in the heart of town.
What areas do you cover? ▼
We cover Henley-on-Thames and 47 surrounding areas across the Thames Valley, Oxfordshire and Berkshire — including Reading, Marlow, Maidenhead, Windsor, Wokingham, Wallingford and many more. Get in touch if you're unsure whether we cover your area.
What are your opening hours? ▼
We are open Monday to Friday, 10am to 5pm. We are closed on weekends and bank holidays. You can check our current open/closed status at the top of every page on our website.
How quickly do you respond to enquiries? ▼
We aim to respond to all enquiries within 2 hours during business hours. For urgent IT issues, we do everything we can to help as quickly as possible.
Do you offer free consultations? ▼
Yes! We offer free, no-obligation consultations on all our services. There's no pressure and no hard sell — just honest advice. Call us on 01491 523100 or send us a message.
Are you insured? ▼
Yes, Henley Tech carries full public liability insurance. Details are available on request.
How do I get a quote? ▼
Simply fill in our contact form, call us on 01491 523100 or WhatsApp us on 07771 765438. We'll get back to you promptly with a clear, no-obligation quote.
🖥️ IT Support
Do you offer remote IT support? ▼
Yes — many issues can be resolved quickly via remote access without an engineer needing to visit. We use secure remote access tools to connect to your device and fix the problem while you watch.
Do you support both home and business users? ▼
Yes, we support both home users and businesses of all sizes across the Thames Valley.
Can you help with Microsoft 365 setup? ▼
Absolutely. We handle Microsoft 365 setup, migration, user management, email configuration and ongoing support for businesses.
Do you repair PCs and laptops? ▼
Yes — our sister site Henley Computer Repairs handles Mac, laptop and desktop computer repairs. Visit henley-computer-repairs.co.uk for more information.
Can you supply new PCs and laptops? ▼
Yes, we supply and fully configure new PCs, laptops and custom-built desktop computers. Visit our PCs & Laptops page or Custom PCs page for more.
🔐 Cyber Security
Why does my small business need cyber security? ▼
Small businesses are now the number one target for cybercriminals — precisely because they often have fewer defences. A single ransomware attack can cost thousands and potentially shut down your business. Proper cyber security doesn't have to be expensive or complicated.
What cyber security services do you offer? ▼
We offer endpoint security, email protection, multi-factor authentication setup, security audits, vulnerability assessments and staff security awareness training for businesses across the Thames Valley.
Can you help if we've already been hacked? ▼
Yes — contact us immediately on 01491 523100. We can help contain the breach, assess the damage, remove malware and secure your systems to prevent it happening again.
What is multi-factor authentication (MFA)? ▼
MFA adds an extra layer of security beyond a password. Even if a criminal steals your password, they still can't access your account without a second verification step — usually a code sent to your phone.
📷 CCTV & Alarms
What CCTV brands do you install? ▼
We install Ubiquiti UniFi Protect CCTV systems — enterprise-grade cameras and NVRs used by businesses and homeowners worldwide. As a UniFi Partner Program member, we are fully trained and certified.
Can I view my cameras remotely on my phone? ▼
Yes — all our UniFi Protect systems include a free app for iOS and Android, letting you view live and recorded footage from anywhere in the world.
Do you install alarm systems as well? ▼
Yes — we install complete Ubiquiti UniFi alarm systems including motion sensors, door and window sensors, glass break detectors, smoke detectors, sirens and alarm control panels, all integrated with your CCTV.
How many cameras do I need? ▼
This depends on the size and layout of your property. We offer a free site survey to assess your requirements and recommend the right system — contact us to arrange one.
Do you install CCTV for homes as well as businesses? ▼
Yes, we install CCTV for both residential and commercial properties across the Thames Valley.
🏠 Smart Homes
What smart home systems do you install? ▼
We install smart lighting, smart heating, automated blinds, whole-home AV, smart security systems, automated gates and full home automation platforms — all controlled from your smartphone or voice assistant.
Does it work with Alexa and Google Home? ▼
Yes — all our smart home installations are compatible with Amazon Alexa and Google Home voice assistants.
Can you add smart technology to an existing home? ▼
Absolutely — most smart home upgrades don't require major building work and can be retrofitted to existing properties.
How much does a smart home installation cost? ▼
Costs vary depending on the size of your home and the features you want. We offer free no-obligation consultations and quotes — get in touch to discuss your requirements.
🎬 Home Cinema
Do you only install full cinema rooms? ▼
No — we install everything from a simple TV wall mount and soundbar setup to a full dedicated 4K cinema room with laser projection and Dolby Atmos surround sound. We tailor every installation to your budget and space.
Can you install a TV and hide the cables? ▼
Yes — we provide professional TV wall mounting with full cable management so there are no unsightly cables visible on your wall.
Do you install multi-room audio? ▼
Yes — we design and install multi-room audio systems that let you play music in any room of your home, controlled from your smartphone or voice assistant.
What brands do you work with? ▼
We work with leading AV brands and specify the right products for your budget and requirements. We always recommend based on what's best for you — not what earns us the highest margin.
📞 VoIP & Networking
What VoIP system do you install? ▼
We install Ubiquiti UniFi Talk — a cloud PBX phone system with professional desk phones, HD call quality and 98.5% uptime. As a UniFi Partner Program member, we are fully trained and certified.
Can I keep my existing phone number? ▼
Yes — we handle full number porting so you can keep your existing business phone numbers when switching to UniFi Talk.
What networking equipment do you use? ▼
We install Ubiquiti UniFi networking equipment — enterprise-grade WiFi, switches and routers, all managed from a single app. We are a UniFi Partner Program member.
Can you improve my office WiFi? ▼
Yes — poor WiFi is one of the most common issues we solve. We survey your premises, identify dead spots and design a professional WiFi system that gives you fast, reliable coverage everywhere.
🌿 Lawn Mowers
Which robotic lawn mower do you supply? ▼
We supply and install the Mammotion LUBA range — the LUBA Mini AWD (up to 1,000m²), LUBA 2 AWD (up to 3,000m²) and LUBA 2 AWD 10000 (up to 10,000m²).
Does the Mammotion LUBA need a boundary wire? ▼
No — this is one of the biggest advantages of the LUBA range. It uses RTK GPS satellite navigation, accurate to within 2.5cm, with absolutely no boundary wire required.
What slopes can it handle? ▼
The LUBA 2 AWD can handle slopes up to 75% gradient, making it suitable for almost any garden terrain in the UK.
What does your installation service include? ▼
Our full installation service includes a site survey, GPS mapping setup, docking station installation, app configuration, scheduling setup and a full handover demonstration.
Does it work in the rain? ▼
Yes — the Mammotion LUBA is fully weatherproof and will continue mowing in light to moderate rain.
💬

Still Have a Question?

We're happy to help — just get in touch and we'll answer any question you have, with no obligation.

Send Us a Message 💬 WhatsApp 📞 01491 523100

// Service Area

Areas We Cover

Based in Henley-on-Thames, we provide our full range of services across the Thames Valley, Oxfordshire and Berkshire.

Henley-on-Thames Benson Bix Bourne End Bracknell Calcot Camberley Caversham Checkendon Chinnor Cholsey Cookham Crowmarsh Crowthorne Emmer Green Ewelme Goring Hambleden High Wycombe Highmoor Knowl Hill Lane End Maidenhead Marlow Medmenham Nettlebed Pangbourne Reading Shiplake Sonning Sonning Common Stoke Row Stokenchurch Streatley Thame Tilehurst Turville Twyford Wallingford Wargrave Watlington Well End White Waltham Windsor Winnersh Wokingham Woodcote Woodley

Not sure if we cover your area? Get in touch — we may still be able to help.